Payment and Refund Policy
Last updated: 08 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of courses, training modules, live sessions, and related digital services offered through stagespotry. These include professional video operation training, live signal management workshops, content distribution programmes, camera work instruction, and services for creating reliable high-quality feeds for news programmes and television broadcasting. The policy governs transactions made by consumers and businesses located in the United Kingdom and covers both one-time course purchases and recurring subscription access where applicable.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) unless otherwise stated. Prices include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for optional extras such as certification, extended access periods, or supplementary materials. Any such charges are clearly indicated before checkout. Currency conversion fees applied by your payment provider are your responsibility and are not controlled by stagespotry.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, bank transfers, and approved digital wallets. All payments are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs at the time of order placement. stagespotry does not store full card details. Authorisation holds may appear on your statement until the transaction completes or is cancelled.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when you receive an order confirmation email after submitting payment details. This email contains your unique order reference, course access instructions, and a summary of the purchased items. Until this confirmation is issued, no contract exists and no payment is taken beyond any pre-authorisation hold.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from the date of contract formation during which you may cancel without reason. For digital content, cancellation rights end once you begin downloading or streaming the material if you have given prior express consent to immediate delivery. Services that have been fully performed within the cooling-off period are non-cancellable once completed.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused digital content within the cooling-off period provided no substantial access has occurred. Subscriptions may be cancelled at any time but refunds are limited to the unused portion after the first billing cycle. Non-refundable items include completed live sessions, downloaded certificates, and any promotional bundles where the discount was conditional on non-refundable terms.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order reference, full name, contact telephone number if available, and a clear statement of the reason for cancellation. Include the date of purchase and any relevant course identifiers. Requests must be submitted within the applicable time limits outlined above.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt of a valid request, stagespotry will acknowledge it within five working days. The request is reviewed against the eligibility criteria. You will receive written notification of approval or rejection, including reasons for any refusal, within fourteen days of submission. If approved, processing begins immediately.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, though bank processing times may extend this to a maximum of thirty days. You will be notified once the refund has been dispatched.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital courses are delivered electronically and access is granted immediately upon confirmation. Subscriptions renew automatically until cancelled. Promotional offers are subject to the specific terms stated at purchase; early termination of a discounted subscription may result in loss of the promotional rate for future periods.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments will result in suspension of access until resolved. Duplicate charges are investigated and refunded automatically where confirmed. Chargebacks are treated as potential fraud indicators and may lead to account review. Suspected fraudulent activity is reported to the relevant authorities in line with UK law.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or the UK GDPR and Data Protection Act 2018. These rights cannot be excluded or limited by contract.
Contact Route, Policy Changes, and Last-Updated Date
For queries regarding this policy contact [email protected] or use the form on our Contacts page. stagespotry may update this policy to reflect changes in law or business practice. The current version date appears at the top of the page. Continued use of the site after changes constitutes acceptance of the revised terms.